Carpigiani UK Ltd – Privacy Notice

Who We Are

[Carpigiani UK Ltd] (’The Company’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Carpigiani UK Ltd’s registered office is at Carpigiani House, Coldnose Road, Hereford. HR2 6JL and we are a company registered in England and Wales under company number 2910954.  We act as the data controller when processing your data. Our designated Data Privacy Co-ordinator is the UK Operations Manager, who can be contacted at the above address, via telephone 01432346018 or via email to info@carpigiani.co.uk

Information That We Collect

The Company processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from you may include:

• Name
• Business Name
• Business Address
• Business Email
• Business Telephone Number
• Mobile Telephone Number
• Bank Details

We collect information in the below ways:

Via written and/or email communications, formal order and tendering documentation, website enquiries and/or orders and by telephone.

How We Use Your Personal Data (Legal Basis for Processing)

The Company takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  

The purposes and reasons for processing your personal data are detailed below:

• We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
• We collect and store your personal data as part of our legal obligation for business, accounting and tax purposes
• We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

Your Rights

You have the right to access any personal information that The Company processes about you and to request information about:

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. The Company does not currently use any automated decision-making software or mechanisms.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. The Company may use a third-party to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding Measures

The Company takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including.

Restricted and controlled access, IT authentication, firewalls, anti-virus/malware etc.

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data.

The Company may utilize some products or services (or parts of them) that may be hosted/stored in non-EU countries, which means that we may transfer any information which is submitted by you through the website or email outside the European Economic Area (“EEA”) for the below purposes.

Such as Customer relationship management systems, website hosting, email servers, etc?

Therefore, when you use our website/send us an email/sign up to our newsletter etc, the personal information you submit may be stored on servers which are hosted in non-EU countries. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by The Company to protect your data and comply with the relevant data protection laws.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to The Company, however, as this information is required for us to provide you with our services/deliver your products or conclude our legitimate contractual obligation, we will not be able to offer some/all our services without it.

Legitimate Interests

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

We use the legitimate interests’ legal basis for processing your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address, the provision of any request for Quotation or Equipment detail, specification or brochures and have identified that our interests are the lawful process of and in connection with and for conducting our legitimate business processes.

LEGITMIATE INTERESTS EXAMPLE

The Company may occasionally send you products/services/promotions by email/SMS/post that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.

How Long We Keep Your Data

The Company only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Lodging A Complaint

The Company only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Carpigiani UK Ltd., UK Operations Manager at Carpigiani House, Coldnose Road, Hereford. HR2 6JL, Tel. 01432 346018 or via email to info@carpigiani.co.uk

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF

Tel. No. 0303 123 1113 (local rate) or 01625 545745 if you prefer to use a national rate

Consent

Carpigiani UK Ltd take your privacy seriously and will only process your personal data with your consent and in accordance with the terms stated in our Privacy Notice.

If you are completing an online, web based or digital enquiry to which this privacy policy is referenced, you are deemed to be consenting to this privacy policy by submitting the relevant form and/or making the relevant enquiry through which we will pursue our legitimate business interest. There is no requirement in these circumstances to tick and otherwise provide your details separately here.